Trust & Safety

We require all users to verify their identity to maintain trust and accountability within our community:

• Email verification for all new accounts
• Phone number verification for enhanced security
• Government-issued ID verification for sellers offering professional services
• Business verification for companies and agencies
• Portfolio and credential verification for specialized skills

Our payment system is designed to protect both buyers and sellers:

• Escrow Protection: Funds are held securely until work is completed and approved
• Milestone Payments: Break large projects into smaller, manageable payment milestones
• Dispute Resolution: Professional mediation for payment disputes
• Secure Processing: PCI DSS compliant payment processing with 256-bit SSL encryption
• Fraud Detection: Advanced algorithms to detect and prevent fraudulent transactions

We maintain high-quality standards through:

• Seller Screening: Comprehensive review of seller profiles and portfolios
• Skills Testing: Optional skills assessments for verified expertise
• Client Reviews: Transparent feedback system with verified reviews
• Performance Monitoring: Continuous tracking of seller performance metrics
• Quality Standards: Clear guidelines for service delivery and communication

To maintain a professional environment, we enforce strict guidelines:

• All communications must remain on-platform for security and record-keeping
• Prohibition of sharing personal contact information in initial communications
• Zero tolerance for harassment, discrimination, or inappropriate behavior
• Content moderation to prevent spam, scams, and misleading information
• Intellectual property protection and copyright enforcement

When disputes arise, we provide comprehensive resolution services:

• Direct Resolution: Tools and guidance for parties to resolve issues independently
• Mediation Services: Professional mediators to facilitate fair resolutions
• Arbitration: Binding decisions for complex disputes
• Refund Protection: Partial or full refunds when work doesn't meet agreed standards
• Account Actions: Warnings, suspensions, or permanent bans for policy violations

We protect your personal and financial information with:

• End-to-end encryption for all sensitive data
• Regular security audits and penetration testing
• GDPR and CCPA compliance for data protection
• Secure data centers with 24/7 monitoring
• Limited data access on a need-to-know basis

If you encounter any issues or have concerns:

• Report Violations: Easy-to-use reporting tools for policy violations
• 24/7 Support: Round-the-clock customer support for urgent issues
• Safety Center: Comprehensive resources and safety tips
• Emergency Response: Immediate action protocols for serious safety concerns
• Community Guidelines: Clear rules and expectations for all users